1. How to Request Data Deletion
You can request deletion of all your data from Persai at any time. To submit a deletion request, send an email to:
support@persai.ai
Please include the following information in your request:
- Your full name
- The email address associated with your Persai account
- The Threads username(s) connected to your account (if applicable)
- A clear statement that you are requesting permanent deletion of all your data from Persai
Alternatively, you can disconnect your Threads accounts and delete your Persai account directly from the Settings page in the Persai dashboard. This will trigger automatic deletion of all associated data.
2. What Data Will Be Deleted
Upon processing your deletion request, the following data will be permanently removed from our systems:
- Account information: Your email address, name, password hash, and organization membership
- Social account connections: Threads OAuth tokens (access tokens and refresh tokens), account metadata, and sync status
- AI persona configuration: All AI account settings including name, tone, writing style, topics, language, bio, and blacklist rules
- Posts and content: All posts created through Persai, including drafts, scheduled posts, published posts, and failed posts
- Replies and comments: All AI-generated replies to mentions and comments, along with associated conversation context
- Source materials: All source content (text, URLs) and extracted data used for content generation
- Conversation history: All stored interactions with external Threads users, including user summaries and long-term memory
- Media files: All images, videos, and other media uploaded to Cloudflare R2 storage associated with your account
- Schedules and templates: All publishing schedules and prompt templates associated with your account
- Analytics and logs: Any usage data, performance metrics, and logs associated with your account
Note: Content that has already been published to Threads will remain on the Threads platform. Persai cannot delete content directly from Threads — you can manage published posts through the Threads app or website.
3. Processing Timeline
We process data deletion requests according to the following timeline:
- Acknowledgment: Within 1 business day of receiving your request, we will send an email confirming receipt and verifying your identity
- Processing: Data deletion will be completed within 3 business days of identity verification
- Confirmation: You will receive a final confirmation email once all data has been permanently deleted
During the processing period, your account will be deactivated and all AI content generation, publishing, and reply activity will be immediately stopped.
4. Important Notes
- Irreversible action: Data deletion is permanent and cannot be undone. Once your data is deleted, it cannot be recovered. Please ensure you have saved any content you wish to keep before submitting a deletion request.
- Threads content persists: Deleting your data from Persai does not remove content already published to Threads. You must delete published posts directly from the Threads platform.
- Third-party processing: Data that has been sent to AI providers (OpenAI, Anthropic) for content generation is subject to their respective data retention policies. We do not retain this data on their behalf, and we use API configurations that minimize data retention by these providers.
- Legal retention: In rare cases, we may be required to retain certain data to comply with legal obligations, resolve disputes, or enforce our agreements. Any such retained data will be limited to what is strictly necessary and will be deleted once the legal requirement is fulfilled.
- Meta callback URL: This page also serves as the data deletion callback URL for Meta’s app review process. Deletion requests initiated through Meta’s platform settings are processed using the same procedure and timeline described above.
5. Questions or Concerns
If you have any questions about the data deletion process, need assistance, or want to verify the status of a pending deletion request, please contact us:
For more information about how we handle your data, please review our Privacy Policy and Terms of Service.